1. Information We Collect
Information you provide directly. When you submit an inquiry form, send an email or call us, we receive the details you choose to share: your name, organization, email address, telephone number, the service you are asking about and the content of your message.
Information collected automatically. Our web server records standard technical data for each request, including IP address, browser type and version, operating system, the pages requested, the date and time of the request and the referring page. This information is used for security monitoring, fault diagnosis and aggregate traffic statistics.
We do not knowingly collect special category data, financial account numbers or government identification numbers through this website, and we ask that you do not send such information through web forms or unencrypted email.
2. How We Use Information
We use the information we collect to respond to your inquiry, prepare proposals and scopes of work, deliver and administer contracted services, maintain project and service records, meet legal, regulatory, insurance and procurement obligations, and protect the security and integrity of our systems.
We do not sell personal information. We do not use the information you provide for behavioral advertising, and we do not share it with advertising networks or data brokers.
3. Legal Bases For Processing
Where data protection law requires a legal basis, we rely on: your consent, where you have voluntarily submitted an inquiry; the performance of a contract, where processing is necessary to quote, mobilize or deliver services; compliance with a legal obligation, including records retention, tax, safety and public procurement requirements; and our legitimate interests in operating, securing and improving our business, balanced against your rights.
4. Sharing And Disclosure
We may share information with service providers who act on our instructions, such as email and hosting providers, and with subcontractors we engage where disclosure is necessary to deliver the service. These parties are permitted to use the information only for the purpose for which it was shared.
We may disclose information where required by law, court order, regulatory authority or a public client exercising audit rights under a contract, and where necessary to establish, exercise or defend legal claims.
5. Retention
Inquiry correspondence is retained for as long as needed to respond and for a reasonable period afterwards for business continuity. Project and contract records, including service logs, inspection records and photographic documentation, are retained for the period required by the contract, by applicable statute of limitations and by insurance and audit requirements, after which they are deleted or anonymized.
6. Security
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold, including transport encryption for this website, access controls on internal systems, role-based permissions and staff confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion, to object to or request restriction of certain processing, to request a copy in a portable format and to withdraw consent you previously gave.
To exercise any of these rights, write to [email protected]. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on a request.
8. International Transfers
Our service providers may process data in countries other than the one in which you reside. Where personal information is transferred across borders, we rely on lawful transfer mechanisms and require appropriate contractual safeguards from the receiving party.
9. Children
Our services are directed to organizations and property owners, not to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact [email protected] and we will delete it.
10. Third-Party Links
This website may link to third-party sites, such as standards bodies or regulatory resources. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing information.
11. Changes To This Policy
We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revision date at the top of this page indicates when it was last changed. Material changes will be made evident on this page.
12. Contact
Questions, requests or complaints regarding this policy may be addressed to Rusthoven Verkeerstechniek, Industriepark 21, 9351 PA Leek, or by email to [email protected]. You may also have the right to lodge a complaint with your local data protection authority.